Our refund promise
Offermomentumgrid wants every client to walk away satisfied with the finished work. Where a job has not been delivered to the standard described in your accepted quote, we will return and fix it. If we cannot fix it, we will refund the affected portion of your payment, as required by the Australian Consumer Law.
This policy sits alongside your statutory consumer guarantees and does not limit them in any way.
Deposits and cancellations
A twenty percent deposit is standard on jobs over five thousand dollars and covers initial material orders, design time and reserved crew hours.
- Cancellation more than fourteen days before the confirmed start date: full deposit refund, less any non-returnable special order materials already ordered on your written instruction
- Cancellation between seven and fourteen days before the confirmed start date: fifty percent of the deposit refunded
- Cancellation inside seven days of the confirmed start date: deposit held to cover reserved crew time
- Cancellation by Offermomentumgrid for any reason other than client fault: full deposit refund within five working days
These points reflect typical scheduling practice. If a genuine emergency forces a cancellation at short notice, contact us and we will look at it on its merits rather than applying the rule mechanically.
Refunds on work in progress
If a job is stopped part way through, you are asked to pay only for the work completed and materials already used or specifically ordered for your job. Any remaining balance is refunded within ten working days alongside a written summary of what was done and what was used.
Site restoration costs caused by damage during our work are not charged to you. If damage was caused by us, we fix it.
Warranty claims
Every interior plastering and exterior rendering job from Offermomentumgrid carries a two year workmanship guarantee. If a defect appears that is clearly down to our work, contact us and we will inspect within five working days and arrange a repair at no cost.
The guarantee does not cover damage from water ingress, movement in the building structure, physical damage caused by others, or normal ageing of a surface. Where the cause is genuinely arguable, we will assess honestly and put our reasoning in writing.
Change of mind
Change of mind after work has started is not grounds for a refund of work already completed. Change of mind before the start date is treated as a cancellation and the rules above apply.
Where a client has ordered bespoke materials to a specific colour or profile that cannot be returned to the supplier, those costs cannot be refunded because the supplier will not take them back.
How to make a claim
Email offermomentumgrid@gmail.com with your invoice number, a description of the problem and photographs where possible. We acknowledge every claim within two working days and give a decision with reasoning within ten working days.
If you are unhappy with the outcome, you can escalate the matter to Consumer Affairs Victoria. If you are located in the European Economic Area, your statutory rights under local consumer law apply in addition to everything above.